Terms and Conditions
PLEASE MAKE SURE YOU READ ALL OF OUR TERMS AND CONDITIONS CAREFULLY. BY USING OUR SERVICES YOU AGREE TO ALL TERMS AND CONDITIONS THAT ARE SET FORTH BELOW. OUR TERMS AND CONDITIONS ARE SUBJECTED TO CHANGE AT ANY TIME WITH OR WITHOUT NOTICE. YOU MAY BE NOTIFIED ABOUT ANY CHANGES TO OUR TERMS EITHER BY EMAIL CORRESPONDENCE OR SMS. All CHANGES WILL BE POSTED TO THIS WEBSITE.
All quotes given to consumers are solely based on an average property size, and there for maybe likely to change. Prices may vary if the property or rooms are of a larger size than normal, or if any extra hours or supplies are needed to complete the job.
We do reserve the right to change the quote given if upon inspection of the property is deemed to be in an extremely unclean state.
Our prices are charged either by the size of the dwelling or hours worked.
Payments can be made by credit card, bank transfer or cash and need to be paid before any cleaning takes place.
Please ensure that your invoice is paid before your cleaning due date to avoid any delays in service.
Access to Property
It is the responsibility of the customer to arrange a time to meet on site and allow access to the property. In some circumstances, if the customer is unable to meet on site, they will then to arrange for the keys to be available to cleaning team for entry to the property.
Any failure to give access to the property will result in an $80 cancellation fee.
All personal items will need to be removed from the premises or stored in a location that will not hinder the cleaning staff's ability in anyway. If for some reason such items cannot be moved, our team will endeavour to take care and not cause any damages.
Requesting a Refund
If you are unhappy with the service in any way you have 2 days to contact us and we will return to rectify the problems. After the 2 day period we are not liable for any cleaning issues. We cannot simply give refunds based on unrealistic claims.
Requesting to Cancel
You need to give us at least 3 days notice of cancellation of your cleaning service. If you cancel with in the 2 day period before service is scheduled to start, there will be a $50 cancellation fee.
We reserve the right to cancel any cleaning job based on the grounds of being dangerous or poses a threat or risk to the staff's health and well-being.
The customer must inform BondCleaningBrisbaneArea of any damages that are at the property, as we are not liable for any damages. No refunds are given if customer is claiming any existing damages to the property are due to our service, if you have any concerns please contact us by email within 24 hours after service.
If you have organised for any other cleaning it is the customers responsibility to make sure all personal items are removed.
We are not liable for any existing damages that can't be cleaned, like water damages or any irremovable stains.
With our bond back guarantee we assure all customers that, if after inspection by a 3rd party is complete on the property and grounds were found for incompetent cleaning, we will return to the property within 24-48 hours to address the situation free of charge to make sure you get your bond back.
If you do not contact us within 3 days after the cleaning service has been completed, the bond guarantee will no longer apply.
Our only goal is to get your place clean and get the job done right the 1st time.